Why 5S Fails in Equipment Dealerships
The Standards You Walk Past Become the Standards You Accept Author: Kevin Jack, 5Spark Coach at Sheppard & Company I’ve seen this happen more than once in dealerships. A lot
Crossing the Finish Line: Execution Makes the Difference
Why Leadership Development for Dealers Drives Better Execution Author: Chris Holmes, Senior Executive Coach at Sheppard & Company I’ve been fortunate throughout my career to work with some very successful
You Don’t Have an Idea Problem. You Have an Execution Problem.
Dealership Performance Improvement Starts with Execution, Not More Ideas Author: Luke Sheppard, Principal of Sheppard and Company Over the past several months, I’ve had a recurring conversation with dealer principals
Organizational Development for Dealerships in the Age of AI
Four Books for Building the Dealership of the Future Author: Luke Sheppard, Principal of Sheppard and Company In our October DOER Digest newsletter, I explored a tension growing more visible
Leadership Development Beyond Being Liked
Being Well Liked Is Not an Operating System Author: Luke Sheppard, Principal of Sheppard and Company Earlier this month, I went to a local theatre to see Death of a
More Disciplined, More Human: Operational Excellence in Dealerships
Process Without Losing the Family Feel Author: Luke Sheppard, Principal of Sheppard and Company I’ve been hearing a version of the same concern from dealers quite a bit lately: “We
AI in Equipment Dealerships
The Last 20%: How Human Judgment Wins in the Future AI-Driven Dealership Author: Matt Wills, Senior Partner for Sheppard and Company If AI is the new toolbox, human judgment is the
How to Build Your Retention Engine
Applying the TRUST Framework At Sheppard & Company, we’ve worked inside enough dealerships to know that customer retention is rarely lost in a single dramatic moment. It doesn’t usually end
Three Numbers Every Dealership Should Track
Return Rate, Sentiment and Efficiency at a Glance. Three numbers that tell you whether your customers are coming back, how they feel about it, and how efficiently you’re serving them
Do You Know Your Customer Retention Rate?
Many Dealers Don’t and That’s a Problem There’s a number sitting inside your DMS (Dealer Management System) right now that many dealer principals have never calculated. It’s not gross profit.