people stability

Image of people held in a warehouse
  • February 25, 2026
  • Deanna White

When Retention Isn’t a People Problem

It’s a Leadership Rhythm Problem In late 2024, we began working with a dealership that, by most traditional measures, was healthy.  Financially strong. Absorption solid. Processes documented. Reporting clear.  From the

  • February 2, 2026
  • Deanna White

A Leading Indicator of Dealership Health

Employee Net Promoter Score (eNPS) At Sheppard & Company, we’ve learned to pay very close attention to early signals.  Not the lagging indicators that show up on a financial statement six or twelve months later,