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Four Books for Building the Dealership of the Future Author: Luke Sheppard, Principal of Sheppard and Company In our October DOER Digest newsletter, I explored a tension growing more visible
Being Well Liked Is Not an Operating System Author: Luke Sheppard, Principal of Sheppard and Company Earlier this month, I went to a local theatre to see Death of a
Process Without Losing the Family Feel Author: Luke Sheppard, Principal of Sheppard and Company I’ve been hearing a version of the same concern from dealers quite a bit lately: “We