Leadership Development Beyond Being Liked
Being Well Liked Is Not an Operating System Author: Luke Sheppard, Principal of Sheppard and Company Earlier this month, I went to a local theatre to see Death of a
More Disciplined, More Human: Operational Excellence in Dealerships
Process Without Losing the Family Feel Author: Luke Sheppard, Principal of Sheppard and Company I’ve been hearing a version of the same concern from dealers quite a bit lately: “We
When Retention Isn’t a People Problem
It’s a Leadership Rhythm Problem In late 2024, we began working with a dealership that, by most traditional measures, was healthy. Financially strong. Absorption solid. Processes documented. Reporting clear. From the