Do You Know Your Customer Retention Rate?
Many Dealers Don’t and That’s a Problem There’s a number sitting inside your DMS (Dealer Management System) right now that many dealer principals have never calculated. It’s not gross profit.
Your 2026 Results Are Already Locked In
They’re Sitting in Your Training Plan There’s a line often quoted in military and leadership circles that I think about every January: “We don’t rise to the level of our expectations;